Field Service Benchmark Reports

More than a collection of insights. See how top-performing orgs leverage the power of data, personalized AI, and the Shift Left Method to slash service costs, narrow the skills gap, and resolve service issues faster than ever. 

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The 2025 Field Service Benchmark Report: General Edition

Invaluable insights from over 21M+ service events, 6.5M assets, and 600K+ technicians.

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The 2024 Medical Device Service Benchmark Report

Amidst rapid growth and rising costs, medical device companies can leverage personalized AI and more to enhance team performance and save money.

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The 2024 Industrial Machinery Service Benchmark Report

Industrial machinery orgs are countering rising costs and scattered data with AI and predictive maintenance to enhance productivity, uptime, and customer loyalty.

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Benchmark Report: An Analysis of How Personalized AI Reduces Service Costs

How service teams save over $4 million annually by reducing unnecessary dispatches

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