EBOOK
The 2025 Medical Device Benchmark Report
In medical device service, every minute of downtime matters—because it’s not just about fixing machines, it’s about patient care. And yet, service performance gaps continue to widen, putting operational efficiency, costs, and compliance at risk.
Our 2025 Medical Device Service Benchmark Report is here–and it’s your roadmap to staying ahead. We’ve analyzed over 9 million service events, 1.5 million assets, and $3.4 billion in service costs to uncover the most significant challenges and breakthroughs in medical device service.
This year’s findings include:
- The best service teams resolve issues on the first visit 83% of the time, while bottom performers struggle at 56%. Where do you stand?
- High performers fix issues 5X faster than the bottom 20%. That’s a 12-day difference in getting critical medical devices back online.
- Ineffective preventative maintenance leads to nearly 1 in 4 follow-up service visits—wasting time and driving up expenses.
- Bottom-performing organizations have 2-3X more repeat part replacements than top performers and spend 2-4X more on parts.
- The best organizations use AI-driven diagnostics, predictive maintenance, and real-time technician coaching to gain a competitive edge.
The data is clear: the gap between high- and low-performing service teams is growing. Are you ready to bridge it? Sign up now to access the full report and gain the insights you need to reduce service costs, optimize technician performance, and maximize uptime.