---
title: 2025 Medical Device Service Benchmark Report
description: Discover key insights from the 2025 Medical Device Service Benchmark Report to enhance operational efficiency, reduce service costs, and improve patient care in your organization.
image: https://discover.aquant.ai/hubfs/2025%20Medical%20Device%20Benchmark%20Report%20-%20Featured%20Image%20(3).png
---

 The 2026 Medical Device Field Service Benchmark Report is now available. [Explore the 2026 Report →](https://discover.aquant.ai/medical-device-field-service-benchmark-report)

ANNUAL REPORT

# The 2025 Medical Device Benchmark Report

## In medical device service, every minute of downtime matters—because it’s not just about fixing machines, it’s about patient care. And yet, service performance gaps continue to widen, putting operational efficiency, costs, and compliance at risk.

![2025 BMR - Med Device Edition 3D Cover](https://discover.aquant.ai/hs-fs/hubfs/2025%20BMR%20-%20Med%20Device%20Edition%203D%20Cover.png?width=2000&height=2000&name=2025%20BMR%20-%20Med%20Device%20Edition%203D%20Cover.png "2025 BMR - Med Device Edition 3D Cover")

The 2025 Medical Device Service Benchmark Report reveals key challenges and breakthroughs based on analysis of over 9 million service events, 1.5 million assets, and $3.4 billion in service costs.

This year’s findings include:

- The best service teams resolve issues on the first visit 83% of the time, while bottom performers struggle at 56%. 
- High performers fix issues 5X faster than the bottom 20%.
- Ineffective preventative maintenance leads to nearly 1 in 4 follow-up service visits.
- Bottom-performing organizations have 2-3X more repeat part replacements than top performers and spend 2-4X more on parts.
- The best organizations use AI-driven diagnostics, predictive maintenance, and real-time technician coaching to gain a competitive edge.

# Real results from the field

## Download the full report

# 83%

The best service teams resolve issues on the first visit 83% of the time, while bottom performers struggle at 56%. Where do you stand?

# 5X

High performers fix issues 5X faster than the bottom 20%. That’s a 12-day difference in getting critical medical devices back online.

# 1 in 4

Ineffective preventative maintenance leads to nearly 1 in 4 follow-up service visits—wasting time and driving up expenses.

# 2-3X

Bottom-performing organizations have 2-3X more repeat part replacements than top performers and spend 2-4X more on parts.

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