ANNUAL REPORT

The 2025 Field Service Benchmarks

Your blueprint to field service success.

Field service is at a turning point. With rising customer demands, a shrinking workforce, and increasingly complex equipment, service leaders face more challenges than ever. But top-performing organizations are proving it’s possible to thrive—with the right strategies.

Key Insights from the 2025 Report:

14% of truck rolls are unnecessary—that’s one in seven trips you can avoid.

Top-performing organizations achieve a 39% faster Resolution Time when using AI for Service Professionals.

If all of your team members performed at the level of the top 20%, your organization could save 23% in service costs.

Lead the Way in 2025
Ready to see where you stand? Download the 2025 Field Service Benchmark Report for actionable insights and strategies.

Read the Report

"This report is a game-changer for service leaders. The insights on reducing unnecessary dispatches and improving first-time fix rates with AI-driven strategies provide a clear roadmap to streamline operations, cut costs, and elevate customer satisfaction. It’s an essential read for any organization looking to stay ahead in a competitive landscape."

— T.M. SVP, Fortune 100 Service Team