Field service is at a turning point. With rising customer demands, a shrinking workforce, and increasingly complex equipment, service leaders face more challenges than ever. But top-performing organizations are proving it’s possible to thrive—with the right strategies.

Key Insights from the 2025 Report:

• 14% of truck rolls are unnecessary—that’s one in seven trips you can avoid.
• Top-performing organizations achieve a 39% faster Resolution Time when using AI for Service Professionals.
• If all of your team members performed at the level of the top 20%, your organization could save 23% in service costs.