Call Roger, Aquant’s Voice AI, to get key insights, walk through specific KPIs like FTF or MTTR, or ask questions:
1 740 245 6261 (US)
1 778 651 2790 (CA)
44 7446 985929 (GB)
49 89 41432545 (DE)
972 3 382 9862 (IL)
Key Insights from 2026:
- 1 in 5 cases could be resolved remotely, yet many teams still roll a truck—turning what could be a 1.4% service cost impact into 18.3%.
- Failed service visits make up almost half (44%) of total service costs for lower performers.
- Leading companies retain far more of their workforce—87% vs. 66% for bottom performers.
This report contains 15 field service benchmarks including new metrics:
- Preventative Maintenance vs Reactive Work
- Preventative Maintenance Effectiveness
- Workforce Retention