---
title: 2026 Field Service Benchmark Report
description: See how unified service data and AI help field service leaders cut costs, reduce repeat visits, and boost customer experience.
image: https://discover.aquant.ai/hubfs/fs-benchmark-lp-share.png
---

[![aquant-logo-white](https://discover.aquant.ai/hubfs/aquant-logo-white.svg "aquant-logo-white")](https://www.aquant.ai)

ANNUAL REPORT

# 2026 Field Service Benchmark Report

## See where you stand.

[DOWNLOAD NOW](https://discover.aquant.ai/field-service-benchmark-report#form)

![field-service-benchmark-report-cover](https://discover.aquant.ai/hubfs/field-service-benchmark-report-cover.svg "field-service-benchmark-report-cover")

# Get your copy.

**Call Roger, Aquant’s Voice AI,** to get key insights, walk through specific KPIs like FTF or MTTR, or ask questions:  
**[1 740 245 6261](tel:+17402456261)** (US)  
[1 778 651 2790](tel:+17786512790) (CA)  
[44 7446 985929](tel:+447446985929) (GB)  
[49 89 41432545](tel:+498941432545)(DE)  
[972 3 382 9862](tel:+97233829862) (IL)

## Key Insights from 2026:

- 1 in 5 cases could be resolved remotely, yet many teams still roll a truck—turning what could be a 1.4% service cost impact into 18.3%.
- Failed service visits make up almost half (44%) of total service costs for lower performers.
- Leading companies retain far more of their workforce—87% vs. 66% for bottom performers.

This report contains 15 field service benchmarks including new metrics:

- Preventative Maintenance vs Reactive Work
- Preventative Maintenance Effectiveness
- Workforce Retention

# Real results from the field

#### [20% 20% of truck rolls are unnecessary—that’s one in 5 trips you can avoid.](https://discover.aquant.ai/field-service-benchmark-report)

#### [44% Failed service visits make up 44% of total service costs for lower perfomers.](https://discover.aquant.ai/field-service-benchmark-report)

#### [87% Leading companies retain far more of their workforce—87% vs. 66% for bottom performers.](https://discover.aquant.ai/field-service-benchmark-report)

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