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Customer Success Stories

Discover how these service giants are transforming the way they work with personalized AI for service.

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Trusted by the world’s most service-oriented brands.

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Hear from our customers

Case studies from some of our amazing customers who are empowering their entire team to deliver expert, personalized service at scale.

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Beckman Coulter

“Aquant’s solution revolutionized our approach, transforming data into actionable insights, leading to smarter decisions and a significant boost in customer satisfaction.”

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Comfort Systems

“Aquant’s system has allowed us to capture the experiences of our technicians and build an ecosystem of information. This allows us to instruct a technician on what todo and walk them through the process with Service Co-Pilot for Triage.”

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Hologic

“The fact that Aquant is the market leader in service intelligence was critical in our decision to partner. We’re able to gain insight into how our resources, employees, parts, and products are performing and that is something that is not provided through any of our other tools.”

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Ricoh

“For every 1% gain in remote resolution, the cost to serve reduces by $100k annually.”

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Customer Spotlights

Mark Hessinger

"We've gotten a lot of benefit by using the tools that Aquant has brought to market. [They] educate our managers what to look at instead of having them dig through all sorts of data."

Mark Hessinger, SVP Global Customer Success

3D Systems

 

Brook Colangelo

"Aquant has provided Waters with valuable expertise and a faster time to market than us trying to build this from scratch. They've provided a Gen AI platform we can build on... to offer something that makes life better for our customers and employees.

Brook Colangelo, VP and Chief Information

Waters Corporation

Matthew Skipworth

"Aquant has been a great partner and has made it easy to explore the possibilities of Generative AI."

Matthew Skipworth, VP of Global Services & Digital Solutions

Genie ( A Terex Company)

 

Voices of the Customer

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