Turbulent Waters Ahead: Moving Beyond Traditional Service Performance KPIs to Manage Costs & Measure Success

Aquant’s recent Field Service Benchmark Report revealed that economic uncertainty is affecting every part of service. Today’s service leaders are facing new and familiar obstacles, such as inflation, talent shortages, and the ever-increasing expectation to deliver value at a lower cost. Our Report shows that service costs are up as much as 7% in comparison to last year—confirming inflation’s impact.

But it is possible to set your organization up for success and provide exceptional service, even amid industry challenges.

Watch Agilent, Aquant, and Copperberg's thought-provoking discussion. We’ll show you actions top-performing organizations have taken to boost service while controlling costs. In short: they’ve reevaluated how they measure success, focused on costs in their control, and invested in the right tools to manage workforce performance.

Review our informative session where we:

• Reveal 2023’s service performance benchmarks — calculated using more than 16.2 million work orders
• Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs 
• Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional customer experiences with data-driven experiences 
• Detail how to make data-driven decisions that deliver the best value for customers and for the business
• Slash parts costs and improve other service KPIs