Enhancing Service Through Training and AI Technology: A Deep Dive Into Whirlpool's Innovative Approach

Due to an increasing need for flexible service delivery, many of today’s organizations need to move to a more productive, efficient, and effective operating model. For Whirlpool, that was a third-party model, explains Matt Ganus, Director of Home Services. 

Matt sat down for an interactive discussion with Aquant. We dove deep into Whirlpool’s model shift, as well as how training and AI will impact its service delivery. Together, we: 

• Took a look at how Whirlpool transitioned from a direct service to a third-party model, focusing on its strategic decision-making process, wins, and challenges 
• Explored how Whirlpool incorporates predictive analytics and AI into its service operations.
• Gained insights into the importance of a data-driven approach in establishing a viable service network.
• Dove deep into how Whirlpool handles employee training and knowledge sharing and the role that technology will play in service delivery.