Behind the Scenes with Varian: Turning Service Anomalies Into Opportunities


Are you ready to transform the way you deliver customer service? It all begins with understanding the challenges and opportunities at the intersection of technology, serviceability, and customer experience. 

Join us for a discussion with Tom Maiello, Director of New Product Introduction at Varian Medical Systems. We’ll dive right into:

  • The common challenges associated with delivering exceptional customer experiences—such as workforce shortages, optimizing First Time Fix Rates, and reducing parts costs—and how to overcome them
  • Using technologies like AI and AR to bridge the knowledge gap efficiently
  • Ways to equip technicians with readily accessible information—which improves customer experiences and adds efficiency to call center support teams and field technicians 
  • How to move from truck rolls to preemptive service events using the Shift Left method, which uses data and workforce knowledge to reduce service costs and enhance customer satisfaction 

Watch the webinar

Thomas Maiello

Thomas Maiello
Director of New Product Introduction, Varian

Sidney-01 (1)

Sidney Lara
Service Principal, Aquant