How UST is Creating the Service Organization of the Future

Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand.

Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.


Roger Smelcer
Co-Founder & VP
United Service Technologies

Edwin Pahk
VP of Product Marketing

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