2023 Service Benchmarks: Navigating Choppy Waters Ahead

Why Orgs Need More Than Traditional KPIs to Manage Costs, Improve CX, and Measure Success

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Today’s service leaders are facing new and familiar obstacles, such as economic uncertainty, inflation, talent shortages, and the ever-increasing expectation to deliver value at a lower cost. In fact, data from Aquant's 2023 Service Intelligence Benchmark Report shows that service costs are up as much as 7% in comparison to last year—confirming inflation’s impact. 

How do service leaders provide exceptional service, even amid industry challenges? 

Listen to a thought-provoking discussion with Comfort Systems, Aquant, and Service Council, where we explored actions top-performing organizations have taken to boost service while controlling costs. In short: they’ve reevaluated how they measure success, focused on costs in their control, and invested in the right tools to manage workforce performance.

Watch our informative session where we:

  • Reveal 2023’s service performance benchmarks — calculated using more than 16.2 million work orders
  • Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs 
  • Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional and data-driven customer experiences
  •  Detail how to make data-driven decisions that deliver the best value for customers and the business
  • Slash parts costs and improve other service KPIs

Watch the Webinar

Joe Lang-01

Joe Lang
VP of Service Technology Innovation, Comfort Systems

Sidney-01 (1)

Sidney Lara
Service Principal, Aquant

John Carroll-01

John Carroll
CEO, Service Council