WEBINAR
2023 Service Benchmarks: Navigating Choppy Waters Ahead
Why Orgs Need More Than Traditional KPIs to Manage Costs, Improve CX, and Measure Success
![Comfort Systems logo Comfort Systems logo](https://discover.aquant.ai/hs-fs/hubfs/Comfort%20Systems%20logo.png?width=383&height=72&name=Comfort%20Systems%20logo.png)
Today’s service leaders are facing new and familiar obstacles, such as economic uncertainty, inflation, talent shortages, and the ever-increasing expectation to deliver value at a lower cost. In fact, data from Aquant's 2023 Service Intelligence Benchmark Report shows that service costs are up as much as 7% in comparison to last year—confirming inflation’s impact.
How do service leaders provide exceptional service, even amid industry challenges?
Listen to a thought-provoking discussion with Comfort Systems, Aquant, and Service Council, where we explored actions top-performing organizations have taken to boost service while controlling costs. In short: they’ve reevaluated how they measure success, focused on costs in their control, and invested in the right tools to manage workforce performance.
Watch our informative session where we:
- Reveal 2023’s service performance benchmarks — calculated using more than 16.2 million work orders
- Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
- Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional and data-driven customer experiences
- Detail how to make data-driven decisions that deliver the best value for customers and the business
- Slash parts costs and improve other service KPIs
Watch the Webinar
![Joe Lang-01 Joe Lang-01](https://discover.aquant.ai/hs-fs/hubfs/Joe%20Lang-01.png?width=150&height=150&name=Joe%20Lang-01.png)
Joe Lang
VP of Service Technology Innovation, Comfort Systems
![Sidney-01 (1) Sidney-01 (1)](https://discover.aquant.ai/hs-fs/hubfs/Sidney-01%20(1).png?width=150&height=150&name=Sidney-01%20(1).png)
Sidney Lara
Service Principal, Aquant
![John Carroll-01 John Carroll-01](https://discover.aquant.ai/hs-fs/hubfs/John%20Carroll-01.png?width=150&height=150&name=John%20Carroll-01.png)