The Service Leader's Guide to Workforce KPIs
Getting service right, right now, is a complicated task.
The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to the move away from reactive break-fix work towards a predictive service model.
This guide explores:
The 5 KPIs that matter most for service organizations how to measure them
Why Measuring individual employee performance impacts the whole team
What the Aquant Workforce Performance Index is, and how it levels the playing field for the entire workforce