The Service Leader's Guide to Workforce KPIs

Getting service right, right now, is a complicated task. 

The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to the move away from reactive break-fix work towards a predictive service model.

This guide explores:

• The 5 KPIs that matter most for service organizations how to measure them

• Why Measuring individual employee performance impacts the whole team

• What the Aquant Workforce Performance Index is, and how it levels the playing field for the entire workforce