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Adventure into the AI wilderness with a map for service success.

We hosted a virtual conference spearheaded by service pros—and it was far from your typical theoretical summer school.

This year's sessions are crafted to tackle service challenges head-on, using personalized AI to transform every phase of the service process from start to finish. While minor improvements can offer temporary benefits, real transformation comes from cultivating habits and partnering with a strategic ally who can drive meaningful change across all your critical KPIs.

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2024’s sessions covered:

  • The role of personalized AI in service operations (while debunking common myths!)
  • Methods that significantly reduce service costs while boosting performance across all vital KPIs
  • Ways to instill best practices around data management and training that lead to long-term improvements rather than just short-term gains
  • How the Shift Left Method can prevent issues before they occur, reducing costs and improving customer satisfaction
  • How top service leaders effectively integrated AI into their service operations, and how AI is poised to impact their future

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Register Today!

Sign up today to connect with other service leaders who are also on the journey to transforming their operations with AI! The first 100 registrants will receive a free Service Leader Summer Camp Swag Kit.

On June 11, 2024, we’re hosting a one-day virtual conference spearheaded by service pros—and it’s far from your typical summer school.

This year's sessions are crafted to tackle service challenges head-on, using personalized AI to transform every phase of the service process from start to finish. While minor improvements can offer temporary benefits, real transformation comes from cultivating habits and partnering with a strategic ally who can drive meaningful change across all your critical KPIs.

2024’s sessions will cover:

  • The role of personalized AI in service operations (while debunking common myths!)
  • Methods that significantly reduce service costs while boosting performance across all vital KPIs
  • Ways to instill best practices around data management and training that lead to long-term improvements rather than just short-term gains
  • How the Shift Left Method can prevent issues before they occur, reducing costs and improving customer satisfaction
  • How top service leaders effectively integrated AI into their service operations, and how AI is poised to impact their future

SESSIONS:

Transforming Field Service with AI and Shift Left: Bridging the Skills Gap and Boosting Performance

Gather round the campfire with camp counselors John Carroll, Gerardo Pelayo, and Mairead Ridge for fun, actionable insights, and real-world examples. Learn to bridge the skills gap and tackle the Great Resignation while boosting your team’s performance. Discover how Shift Left strategies and AI can turn skeptics into happy campers with clear ROI paths. 

CAMP COUNSELORS:

John Carroll Scout-01

John Carroll
CEO
Service Council

Gerardo Pelayo Ph.D_scout-01

Dr. Gerardo Pelayo, Ph.D.
VP of Research & Advisory
Service Council

Mai Mai_scout-01

Mairead Ridge
VP of Marketing
Aquant

From Data Mess to AI Success: Harnessing the Power of Imperfect Data for Proactive Service

Discover how even the messiest data can lead you to a proactive and predictive service model. We’ll guide you through starting your data journey with what you have, following the step-by-step trail for collecting, cleaning, and leveraging service data to reduce downtime and boost customer satisfaction. You’ll leave understanding the importance of using AI to unearth hidden gems of knowledge — it’ll keep your team sharp, even as top technicians come and go. 

CAMP COUNSELORS:

Sara Updyke Smith_-01 (1)

Sara Smith
Director of Global Service Change Enablement
Waters

HSCruz_Scout-01 (1)

Juan Cruz
Service Operations Leader

Eric_scout-01 (1)

Eric Federman
Manager of Customer Success
Aquant

Mastering the Landscape of Personalized AI: 5 Considerations for a Seamless Integration

AI for service can be challenging, especially with complex machines and elusive answers, but personalized AI can elevate your support game to new heights. Whether you're a service VP or a front-line scout, this session will provide you with practical steps to overcome AI challenges and lead your team effectively. Learn how to blend the wisdom of experienced technicians with cutting-edge AI solutions for optimal results. Tailor AI responses to meet your specific service needs, ensuring accurate and actionable insights—no one-size-fits-all solutions here! Plus, discover quick fixes and low-hanging fruit to effortlessly boost your AI game. Join us to turn AI challenges into opportunities and provide exceptional service to your customers!

CAMP COUNSELORS:

Oded Sagie_scout-01

Oded Sagie
VP of Product and R&D
Aquant

Tas Hirani_scout-01

Tas Hirani
Global Director of Rev Ops & Enablement
Aquant

Building a Top-Notch Service Team with AI: The Human Side of AI Integration 

Learn how AI can transform your field service operations and how to get your team on board. Discover strategies to streamline workflows, reduce costs, and boost productivity by uncovering hidden inefficiencies. We'll show you how to train your team to fully leverage AI and become enthusiastic advocates. Gain practical tips on embedding AI into operations and managing change effectively. Join our expert counselors, Anthony Billups and Sidney Lara, for an engaging session filled with insights and practical advice to make your team AI champions!

CAMP COUNSELORS:

Anthony Billups_scout-01

Anthony Billups
VP of Sales & Market Development

Sidney_scout-01

Sidney Lara
Service Principal
Aquant

After the AI Rollout: Mapping New Service Opportunities

You've rolled out the AI tool—now what? We'll guide you through the next steps for sustainable growth and continuous improvement. Learn innovative training techniques, refine your customer journey, and use AI to predict needs and benchmark progress. Implement a feedback loop to identify trends and uncover new opportunities. Master the balance between automation and human interaction for a seamless service experience. 

CAMP COUNSELORS:

Sarah Nicastro_scout-01

Sarah Nicastro
VP of Customer Engagement, IFS and Creator, Editor in Chief, UNSCRIPTED

Edwin Pahk_scout-01

Edwin Pahk
SVP of Customer Success & Pre-Sales
Aquant

SESSIONS:

Transforming Field Service with AI and Shift Left: Bridging the Skills Gap and Boosting Performance

Gather round the campfire with camp counselors John Carroll, Gerardo Pelayo, and Mairead Ridge for fun, actionable insights, and real-world examples. Learn to bridge the skills gap and tackle the Great Resignation while boosting your team’s performance. Discover how Shift Left strategies and AI can turn skeptics into happy campers with clear ROI paths. 

CAMP COUNSELORS:

John Carroll Scout-01

John Carroll
CEO
Service Council

Gerardo Pelayo Ph.D_scout-01

Dr. Gerardo Pelayo, Ph.D.
VP of Research & Advisory
Service Council

Mai Mai_scout-01

Mairead Ridge
VP of Marketing
Aquant

From Data Mess to AI Success: Harnessing the Power of Imperfect Data for Proactive Service

Discover how even the messiest data can lead you to a proactive and predictive service model. We’ll guide you through starting your data journey with what you have, following the step-by-step trail for collecting, cleaning, and leveraging service data to reduce downtime and boost customer satisfaction. You’ll leave understanding the importance of using AI to unearth hidden gems of knowledge — it’ll keep your team sharp, even as top technicians come and go. 

CAMP COUNSELORS:

Sara Updyke Smith_-01 (1)

Sara Smith
Director of Global Service Change Enablement
Waters

HSCruz_Scout-01 (1)

Juan Cruz
Service Operations Leader

Eric_scout-01 (1)

Eric Federman
Manager of Customer Success
Aquant

Mastering the Landscape of Personalized AI: 5 Considerations for a Seamless Integration

AI for service can be challenging, especially with complex machines and elusive answers, but personalized AI can elevate your support game to new heights. Whether you're a service VP or a front-line scout, this session will provide you with practical steps to overcome AI challenges and lead your team effectively. Learn how to blend the wisdom of experienced technicians with cutting-edge AI solutions for optimal results. Tailor AI responses to meet your specific service needs, ensuring accurate and actionable insights—no one-size-fits-all solutions here! Plus, discover quick fixes and low-hanging fruit to effortlessly boost your AI game. Join us to turn AI challenges into opportunities and provide exceptional service to your customers!

CAMP COUNSELORS:

Oded Sagie_scout-01

Oded Sagie
VP of Product and R&D
Aquant

Tas Hirani_scout-01

Tas Hirani
Global Director of Rev Ops & Enablement
Aquant

Building a Top-Notch Service Team with AI: The Human Side of AI Integration 

Learn how AI can transform your field service operations and how to get your team on board. Discover strategies to streamline workflows, reduce costs, and boost productivity by uncovering hidden inefficiencies. We'll show you how to train your team to fully leverage AI and become enthusiastic advocates. Gain practical tips on embedding AI into operations and managing change effectively. Join our expert counselors, Anthony Billups and Sidney Lara, for an engaging session filled with insights and practical advice to make your team AI champions!

CAMP COUNSELORS:

Anthony Billups_scout-01

Anthony Billups
VP of Sales & Market Development

Sidney_scout-01

Sidney Lara
Service Principal
Aquant

After the AI Rollout: Mapping New Service Opportunities

You've rolled out the AI tool—now what? We'll guide you through the next steps for sustainable growth and continuous improvement. Learn innovative training techniques, refine your customer journey, and use AI to predict needs and benchmark progress. Implement a feedback loop to identify trends and uncover new opportunities. Master the balance between automation and human interaction for a seamless service experience. 

CAMP COUNSELORS:

Sarah Nicastro_scout-01

Sarah Nicastro
VP of Customer Engagement, IFS and Creator, Editor in Chief, UNSCRIPTED

Edwin Pahk_scout-01

Edwin Pahk
VP of Customer Success & Pre-Sales
Aquant