A 3-PART EDUCATIONAL WEBINAR SERIES
AI that gets things done: Bringing agentic AI to life with RAC
In service, success is measured by outcomes, not answers: Was the issue fixed? Was the customer satisfied? Was it resolved on the first visit?
Indresh MS
Product & Technology Labs, Aquant
Edwin Pahk
SVP Customer Success, Aquant
In our third session, we’ll show how Retrieval-Augmented Conversation (RAC) paired with intelligent, task-based agents delivers more than answers, it drives action. From dispatch to coaching to call resolution, RAC + agents provide accurate, contextual guidance that empowers every team member with just-in-time intelligence.
Join us on August 20 at 11:30 am ET to explore how Retrieval-Augmented Conversation (RAC) and custom agents work together to go beyond answers — delivering relevant guidance and resolutions that empower every team member, while making AI more accessible than ever.
We’ll explore:
- How agents bring RAC’s intelligence to life across service workflows
- Real-world demos of RAC + agent-powered use cases
- How this combo adapts to different users (new techs, veterans, contact center reps) and channels (voice, chat, mobile, offline)
Register Today!
For IT Leaders — Ask yourself:
- Could your AI proactively steer conversations toward resolution instead of waiting for humans to drive?
- Are you missing opportunities to embed real-time training into every interaction?
- What if AI could simulate real-world issues to test and improve your support processes?
- How much smoother would onboarding be if AI trained your team as they work?
For Service Leaders — Ask yourself:
- Are junior techs left guessing next steps because AI only answers, but doesn’t guide?
- How much knowledge gets trapped because humans still have to “ask the right question”?
- Could your AI mentor every tech, every day, and shrink the skills gap on your team?
- What if every support call was also a coaching session that made your team smarter?