WEBINAR 2 OF OUR 3-PART EDUCATIONAL SERIES

RAC to Life. RAC to Reality.

Because AI should sound human.

July 23, 2025 at 11:30 AM ET

Indresh

Indresh MS
Product & Technology Labs, Aquant

Edwin Pahk

Edwin Pahk
SVP Customer Success, Aquant

Forget standard AI methods that just spit out answers. Retrieval-Augmented Conversation (RAC) takes AI from an order-taker to a true collaborator, one that can lead the dialogue, coach your teams, and help people get better at their jobs every day.

Join us on July 23, 2025 at 11:30 AM ET as we flip the script on traditional human-led AI. Join us to see how RAC enables AI to guide conversations with clear intent, steer troubleshooting toward real resolutions, and even act as a coach and mentor for your technicians.

What we’ll cover:

  • AI in the driver’s seat – how RAC lets AI lead conversations toward outcomes, not dead ends.
  • Beyond “assistants” – the power of AI-driven guidance vs. traditional human-led assistant models.
  • Coach. Mentor. Trainer. – new use cases where AI doesn’t just answer questions, it develops your workforce.
  • See it in action – live role-play scenarios where RAC simulates issues, guides techs, and accelerates learning on the job.

If you’re ready to explore how AI can lead, coach, and transform your service outcomes, this webinar is for you. Let’s bring RAC to life and turn AI into your ultimate teammate.

Register Today!

For IT Leaders — Ask yourself:

  • Could your AI proactively steer conversations toward resolution instead of waiting for humans to drive?
  • Are you missing opportunities to embed real-time training into every interaction?
  • What if AI could simulate real-world issues to test and improve your support processes?
  • How much smoother would onboarding be if AI trained your team as they work?

For Service Leaders — Ask yourself:

  • Are junior techs left guessing next steps because AI only answers, but doesn’t guide?
  • How much knowledge gets trapped because humans still have to “ask the right question”?
  • Could your AI mentor every tech, every day, and shrink the skills gap on your team?
  • What if every support call was also a coaching session that made your team smarter?