3-PART EDUCATIONAL SERIES

From RAG to RAC

Watch the full series on-demand.

Indresh

Indresh MS
Product & Technology Labs, Aquant

Edwin Pahk

Edwin Pahk
SVP Customer Success, Aquant

In this three-part series, we explored how Retrieval-Augmented Generation (RAG) is evolving into Retrieval-Augmented Conversation (RAC)—AI that doesn’t just provide answers, but drives resolutions, guides teams, and gets things done. What's included:

SESSION 1

From RAG to Conversational AI

Learn how RAC connects to your data and systems to deliver complete, context-aware answers that reduce escalations and improve resolution rates.

SESSION 2

RAC to Life. RAC to Reality.

See how RAC can guide conversations, coach technicians, and embed learning directly into service workflows.

SESSION 3

Agentic AI in Action

Explore how RAC and intelligent agents work together to automate actions, adapt across channels, and drive real-world service outcomes.

Catch the Replay!

For IT Leaders — Ask yourself:

  • Could your AI proactively steer conversations toward resolution instead of waiting for humans to drive?
  • Are you missing opportunities to embed real-time training into every interaction?
  • What if AI could simulate real-world issues to test and improve your support processes?
  • How much smoother would onboarding be if AI trained your team as they work?

For Service Leaders — Ask yourself:

  • Are junior techs left guessing next steps because AI only answers, but doesn’t guide?
  • How much knowledge gets trapped because humans still have to “ask the right question”?
  • Could your AI mentor every tech, every day, and shrink the skills gap on your team?
  • What if every support call was also a coaching session that made your team smarter?