---
title: What Procurement Didn't Teach Me About Service | Aquant
description: Join Hamilton's Damian Arquint and Aquant's Tas Hirani o explore service leadership, FSE motivation, and modernizing your service organization.
---

[![Aquant-logo-black 1](https://discover.aquant.ai/hubfs/Aquant-logo-black%201.svg "Aquant-logo-black 1")](https://www.aquant.ai/)

On-Demand Webinar

# What procurement didn't teach me about service

## Watch the full talk on-demand.

![Image](https://discover.aquant.ai/hs-fs/hubfs/Image.png?width=250&height=358&name=Image.png "Image")

Tas Hirani   Aquant

![Screenshot 2026-10-26 at 5.17.37 PM 1-1](https://discover.aquant.ai/hs-fs/hubfs/Screenshot%202026-10-26%20at%205.17.37%20PM%201-1.png?width=250&height=358&name=Screenshot%202026-10-26%20at%205.17.37%20PM%201-1.png "Screenshot 2026-10-26 at 5.17.37 PM 1-1")

Damian Aquint  Hamilton

Damian Arquint, Head of Technical Support at Hamilton, came to service from procurement. That outside perspective showed him things about the work that people who grew up in service can miss. In this LinkedIn Live, he sits down with Tas Hirani from Aquant to talk about what he has learned while helping move a global service organization through change.

## What you'll hear

- **The realities of service that procurement didn't prepare Damian for**, and what surprised him most about the work up close.
- The people side of service: understanding **what motivates FSEs and how technology can make their jobs more attractive and effective.**
- **Where you have room to rethink how service gets done**, and which established ways of operating are worth challenging.

## Catch the Replay!

Copyright © 2026 Aquant. All Rights Reserved.