Navigating Service Efficiency: A Deep Dive with John Deere

On a continuous quest to deliver service excellence, transform how your organization delivers service, and join the next revolution in service powered by AI? Industry leader John Deere is, too. 

We sat down with Josh Orr, Manager of Product Support Services, to unravel how John Deere redefined service delivery—from lean methodology (typically associated with manufacturing) to service operations—and the outcomes achieved.

Tune in to learn how John Deere:

• Turned service support challenges—from technician scarcity to complex diagnostics—into opportunities
• Adopted a systems-focused approach to technician training, aiming to fast-track their learning and boost on-field efficiency
• Used comprehensive KPIs, data, and the appropriate AI tools to measure success—from tracking diagnostic time to monitoring escalations and technology adoption rates
• Recommends taking your service delivery from reactive to proactive, no matter the industry