Call Roger, Aquant’s Voice AI, to get key insights, walk through specific KPIs like FTF or MTTR, or ask questions:
1 740 245 6261 (US)
1 778 651 2790 (CA)
44 7446 985929 (GB)
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972 3 382 9862 (IL)
Key Insights from 2026:
- 1 in 5 cases could be resolved remotely, yet many teams still roll a truck—turning what could be a 1.4% service cost impact into 18.1%.
- Failed service visits make up almost half (44%) of total service costs for lower performers.
- Closing the Performance Gap = Major Cost Saving as up to 23% cost reduction potential for bottom-performing organizations.
This report contains 15 field service benchmarks including new metrics:
- Preventative Maintenance vs Reactive Work
- Preventative Maintenance Effectiveness
- Workforce Retention