Mastering AI Integration & Service Efficiency

The industrial machinery landscape is evolving rapidly, fueled by stiff global competition, escalating costs, and a dynamic workforce. Are you ready to step into the future of field service?

Join industry experts Clinten van der Merwe, Tomra’s SVP Head of Global Service and Project Management, and Tim Burge, Aquant’s Director of Pre-Sales as they unveil key findings from Aquant’s 2024 Industrial Machinery Benchmark Report. Discover how the fusion of Generative AI, cutting-edge service techniques, and robust data analytics can transform your operations and skyrocket customer satisfaction.

Together, we:

• Navigated through the challenges of global competition and rising operational costs—and learned how top-performing companies harness data-driven tactics to stay at the forefront.
• Unpacked real-life success stories showcasing how Generative AI is reshaping service quality, streamlining supply chains, and slashing costs.
• Uncovered innovative approaches to attract and retain top talent—and dived into strategies for continuous upskilling and knowledge exchange to curtail service expenses.
• Tackled the hurdles of chaotic data landscapes.
• Discussed the importance of critical KPIs such as First Time Fix Rates and Resolution Times. Get recommendations for accurate measurement and upskilling service teams.
• Embraced sustainability as a core business strategy, exploring how digital advancements are pivotal in reducing carbon footprints and promoting sustainable practices.