How Sysmex Took the Pain out of AI Adoption

The leadership team at Sysmex America, Inc. knew they needed to shift from a traditional to a predictive service model to drive faster, more accurate service resolution.

They also understood that transformation would require AI-powered technology to harness IoT and service data, and empower its workforce to solve difficult service challenges. The big question was whether the team should boost internal resources to build the technology in-house or turn to an outside vendor specializing in AI tools for the service industry.


Adan Deroche
Customer Care Systems & Technical Consulting Director
Sysmex America

Peter Tregarthen
Customer Care Systems Sr. Manager
Sysmex America

Edwin Pahk
VP of Product Marketing

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