Field Service EDGE brought together service leaders from Siemens, Sandvik, JLG, Cytiva, Waters, and more to share their experience deploying AI. Watch the sessions that matter most to you.
This event is perfect for VPs and Directors of Service, Field Operations, and Customer Support—as well as leaders driving AI, digital transformation, and innovation across service organizations.
SESSIONS
Session 1: Building the AI Business Case
How do you get buy-in before you've proven anything? Three leaders share how they built the internal case for AI — and assembled the right stakeholders to make it stick.
SPEAKERS
Isaac Stockwell VP of IT Outset Medical
Brad Haeberle EVP, Infrastructure Siemens
Mike Hughes Group Service Director Peak Scientific
Tas Hirani Director Global Enablement Aquant
Session 2: Avoiding Failed Pilots
Most AI proof of concepts don't make it past pilot phase. These practitioners share what they got wrong, what they fixed, and how to set up a pilot that actually leads to a rollout.
SPEAKER
Travis Myers Director of Customer Support JLG
Niel McCoy Director, Aftermarket Sandvik
Tas Hirani Director Global Enablement Aquant
Session 3: Driving AI Adoption
Technology doesn't adopt itself. These leaders got their teams to actually use AI. Here's how they did it.
SPEAKERS
Libby Healy AI Knowledge Product Owner Waters
Deniz Mullis Senior Director, Global tech ops Cytiva
Adi Frenkenberg Senior Customer Success Manager Aquant
Session 4: Proving ROI
Real numbers from real deployments. Two service leaders walk through how they measured and communicated the business impact of AI to their organizations.
SPEAKERS
Joe Lang VP of Service Tech & Innovation Comfort Systems
Ken Creech Director Customer Support & Tech Ops Makino
