WEBINAR
The Future of Field Service
How Data and AI are Launching in a New Era
25 March 2025
10:00 am CET
Online
On 25 March at 10:00 a.m. CET, we’re back by popular demand (and offering this session in English)! Aquant invites you to an exciting discussion with Joerg Hartmann, former President & Managing Director at Konica Minolta. The focus is on the fundamental shift towards data-driven, AI-supported, and increasing remote service processes.
What you can expect:
- The realignment of service operations: Why traditional field service models are reaching their limits and data-based decision-making is the key to the future
- Remote service as a game changer: How companies can optimize costs, increase efficiency and support customers faster by shifting from on-site operations to remote service
- AI as an enabler for service technicians: how intelligent algorithms improve diagnoses, provide targeted support for technicians and shorten resolution times
- AI as an enabler for end customers: Why it is crucial to enable customers to solve problems on their own instead of having to wait for manufacturers or service technicians
- Relevant KPIs for excellent service: Why first-time fix rate is an important metric - but far from the only one to evaluate service quality and efficiency
Register now and gain valuable insights into the future of field service!
Register for the webinar below!
SPEAKERS:
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Joerg Hartmann
President and Managing Director

Melanie Abt
VP Sales, EMEA, Aquant