Join Aquant for an exciting discussion with Joerg Hartmann, former President & Managing Director at Konica Minolta. The focus is on the fundamental shift towards data-driven, AI-supported, and increasing remote service processes.

Here's what we covered:

• The realignment of service operations: Why traditional field service models are reaching their limits and data-based decision-making is the key to the future
• Remote service as a game changer: How companies can optimize costs, increase efficiency and support customers faster by shifting from on-site operations to remote service
• AI as an enabler for service technicians: how intelligent algorithms improve diagnoses, provide targeted support for technicians and shorten resolution times
• AI as an enabler for end customers: Why it is crucial to enable customers to solve problems on their own instead of having to wait for manufacturers or service technicians
• Relevant KPIs for excellent service: Why first-time fix rate is an important metric - but far from the only one to evaluate service quality and efficiency