Harnessing Data for Service Transformation: A Fireside Chat with Smiths Detection

In the modern era, being data-driven is not just a buzzword—it's a necessity for organizations aiming to stay ahead. 

Join us as Ben Sutton, Technical Director of Global Services at Smiths Detection, discusses the challenges and rewards of data-driven transformation with Tim Burge, Director of Solution Consulting at Aquant. Together, we’ll explore how Smiths Detection embarked on a data-driven transformation journey and harnessed data for improved business decision-making. 

Save your seat now to: 

• Uncover why transitioning to a data-driven approach is more than just implementing a new tool—it's about a foundational change that acts as a springboard for true transformation
• Discover how Ben moved Smiths Detection towards a more data-driven approach, including the obstacles faced and the strategies used to overcome them
• Explore how emerging technologies like generative AI can assist service organizations, streamline operations, and ensure that customers are at the heart of every decision
• Learn about the challenges and tips for integrating advanced AI tools into a varied workforce, which may range from tech-savvy newcomers to veterans more comfortable with traditional methods