Beyond NPS: How AI Creates Memorable Customer Experience

Actionable tips for service leaders intent on improving customer experience.

By the time you receive NPS feedback, it’s too late. Instead, operational leaders should leverage existing service data and artificial intelligence for a 360-degree view of the service lifecycle. Only then will you have the guidance you need to make the decision based on data, not hunches. The eBook details:

• Why waiting for feedback via NPS is too little, too late
• How to access trends, recommendations, industry benchmarks, and service predictions to help guide service decisions
• Which methods are best for creating customer risk scorecards and managing workforce performance issues to prevent disasters before they happen
• What steps you can take to strengthen customer relationships and build loyalty