AI That Delivers:

What if you could cut costs, speed up results, and wow your customers—all while empowering your team? Join Ryan Makely, Senior Director of Global Service at Waters, as he pulls back the curtain on how his team revolutionized field service with AI.

In this session, you’ll learn how Waters tackled the tough “buy vs. build” decision, introduced an AI governance council, and scaled AI-driven tools to deliver measurable improvements. Find out how their approach reduced costs, accelerated results, and empowered their global workforce to provide outstanding customer experiences.

Key takeaways include:

• How to align AI initiatives with your business goals using effective governance.
• Tips for ensuring your AI thrives with high-quality, reliable data.
• Strategies to boost adoption through user training and smooth workflow integration.
• Real-world wins: How Waters cut parts consumption and improved First Time Fix Rates.
• A glimpse into the future of AI in field service—and how to scale your efforts successfully.

Whether you’re starting your AI journey or leveling up an existing program, this webinar is packed with practical tips to help you maximize AI’s impact on your service operations. Register now!