Beyond NPS: How AI Creates Memorable Customer Experience

By the time you receive NPS feedback, it’s too late. Instead, operational leaders should leverage existing service data and artificial intelligence for a 360-degree view of the service lifecycle. Only then will you have the guidance you need to make the decision based on data, not hunches. The guide details:

• Why waiting for feedback via NPS is too little, too late
• How to access trends, recommendations, industry benchmarks, and service predictions to help guide service decisions
• Which methods are best for creating customer risk scorecards and managing workforce performance issues to prevent disasters before they happen
• What steps you can take to strengthen customer relationships and build loyalty