5 KPIs Service Leaders Need to Measure in 2023


Track KPIs differently. Get deeper insights into every aspect of your service business.

Even with all the technological advancements, the service industry continues to measure service success in nearly the same ways it did 20 years ago.

But now it’s time to stop tracking service performance solely on KPIs like first time fix or cost per work order – and there are 5 key KPIs that can provide a more holistic view of your service organization.

Download the report to:

  • Explore the gaps that result when measuring success using traditional service KPIs.

  • Discover the 5 KPIs that will give you insights into every aspect of your service business — from your workforce and customers to equipment.

  • See how service leaders are rethinking traditional metrics and get a detailed plan to help you improve service outcomes.

  • Learn how to use these deep insights to bridge the skills gap, improve customer experiences, and drive growth.

Read the Report